Spinjo Casino Privacy Policy

At Spinjo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access or use our services at spinjo.com. We encourage you to read this document carefully to understand our practices. By registering an account and using our platform, you acknowledge and agree to the terms described herein. If you have any questions about how we handle your data, please contact us at support@spinjo.com.

1. Who We Are

Our online casino is operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board under license no. OGL/2023/176/0095. As the data controller, we are responsible for the personal information you provide when you use the Spinjo online casino and its associated services, including the Spinjo app and mobile platform.

2. Information We Collect

We may collect the following categories of personal data when you interact with our services:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, username, and non*wUr3Sesbuw2B for your Spinjo casino login
• Residential address, phone number, and country of residence
• Government-issued ID documents (passport, driver's licence, national ID) for KYC verification

2.2 Financial and Transaction Data

• Payment method details, including card numbers (masked), e-wallet accounts, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts and timestamps
• Information related to bonus claims, such as your use of a Spinjo promo code or Spinjo bonus code

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played (including Spinjo slots, Spinjo live casino, and Spinjo pokies), session duration, and clickstream data
• Cookies and similar tracking technologies (see Section 6 below)

2.4 Communications Data

• Records of your correspondence with our support team via live chat or email
• Survey responses and feedback you voluntarily provide

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: To create and manage your account, verify your identity, and enable secure Spinjo login access.
• Service provision: To provide access to our games, process deposits and withdrawals, and deliver any Spinjo bonus or Spinjo free spins you have claimed.
• Legal and regulatory compliance: To fulfil our obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations, and to comply with the requirements of the Curaçao Gaming Control Board.
• Responsible gambling: To monitor your gaming activity and apply responsible gambling tools where necessary to protect your wellbeing.
• Marketing and promotions: With your consent, to send you information about Spinjo casino promotions, new games, and special offers. You may opt out at any time.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, or any other illegal activity on our platform.
• Platform improvement: To analyse usage patterns across our services — including the Spinjo casino mobile app — and improve user experience.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the terms of service you accept when registering.
• Legal obligation: We are required by law to collect and retain certain data for regulatory, anti-money laundering, and tax compliance purposes.
• Legitimate interests: We process data where it is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your rights.
• Consent: For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate transactions made via Visa, Mastercard, Skrill, Neteller, MiFinity, MuchBetter, Paysafecard, bank transfer, or cryptocurrency.
• Game providers and technology partners such as Pragmatic Play, Evolution, Play'n GO, Yggdrasil, Nolimit City, and others, to the extent necessary for service delivery.
• Identity verification and KYC providers to comply with our regulatory obligations.
• Regulatory authorities and law enforcement agencies when required by applicable law or a valid legal order.
• Group companies and affiliates of Hollycorn N.V., where necessary for internal administrative purposes.

All third parties we engage are contractually required to handle your data securely and only for the specified purpose.

6. Cookies and Tracking Technologies

At SpinjoCasino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use the following types of cookies:

• Essential cookies: Necessary for the website to function and cannot be disabled.
• Analytical cookies: Help us understand how visitors interact with our platform so we can improve it.
• Functional cookies: Allow us to remember your settings and personalise your experience.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law — typically a minimum of five (5) years following account closure, in line with anti-money laundering legislation. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to data portability: You may request your data in a structured, commonly used format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@spinjo.com. We will respond to your request within the timeframe required by applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Spinjo platform uses SSL encryption for all data transmissions, and access to sensitive information is restricted to authorised personnel only. While we take all reasonable precautions, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

10. International Data Transfers

As an internationally operating platform serving players in multiple regions — including those accessing Spinjo casino Australia and other global markets — we may transfer your personal data to countries outside your own. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are strictly intended for adults aged 18 and over (or the legal gambling age in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete it and close the associated account.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following any such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We at Spinjo are here to help and will address your enquiry as promptly as possible.

• Email: support@spinjo.com
• Operator: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao
• Website: https://www.spinjo.com/